Returns & Exchanges

Returns & Exchanges Policy

Order Cancellations

• Cancellation requests must be made before shipment

• Contact us immediately at support@deltatac.com to cancel

• Once shipped, orders cannot be canceled without valid reason

Returns (14-Day Policy)
We accept returns within 14 days of delivery if:
✓ Items are in original condition (unworn, unwashed, undamaged)
✓ Original tags and packaging are intact
✓ You've contacted us first for return authorization

Non-Returnable Items:
× Worn, altered, or damaged items
× Items returned without authorization
× Packages sent to incorrect addresses

Return Process:

1. Contact Us via:

   • Your account dashboard, or

   • Email: support@deltatac.com
     Include: Item details & return reason

2. Wait for Authorization

   • Our team responds within 24 hours

   • We'll provide the correct return address

3. Prepare Your Package

   • Use original packaging

   • Include all tags and accessories

   • Mark as "RETURNED GOODS" for international returns

4. Ship Your Return

   • Customer pays return shipping

   • Choose a trackable shipping method

Refund Timeline:

• PayPal: 2 business days after receipt

• Credit Cards/Shop Pay: Up to 7 business days

• Refund method: Original payment type

Important Notes:

• Customs fees for international returns are your responsibility

• We may deduct value for used/damaged items

• Refunds exclude original shipping costs

Exchanges
Contact us at support@deltatac.com to:

• Request size/color exchanges

• Get instructions for exchange shipping

• Note: Exchanges subject to product availability

Customer Responsibility

• Ensure return meets all conditions

• Keep tracking information

• Prevent damage during return shipping