Q&A

Account

1.Do I need to register before placing an order?

No. You can checkout as a guest, but your order history won’t be saved across devices. Registering ensures easy tracking.

2. How do I register?

Click “Create Account” (top-right corner) and sign up via Facebook, Google+, Amazon, or Email.

3. What if I forgot my password?

Click “Forgot your password?” on the login page. Enter your registered email to receive a new password.

Ordering & Payment

4. Can I remove items from my cart?

Yes, if the order is not submitted. Once placed, items cannot be removed.

5. Can I modify/cancel my order?

  • Cancellation requests must be made before shipment
  • Contact us immediately at support@deltatac.com to cancel
  • Once shipped, orders cannot be canceled without valid reason

6. Do you offer custom-made items?

Currently, we only sell products as displayed on our website (no customization).

7. How to change details (color/size/address) after payment?

Changes are possible only if the order hasn’t shipped. Contact us immediately via email.

8. What payment methods do you accept?

We use PayPal for secure payments, including:

  • Credit/Debit Cards (Visa, MasterCard, JCB, Maestro)

  • PayPal Wallet, Bank Transfer, e-Check, etc.

9. How is my payment information protected?

We never store your payment details—all transactions are encrypted via PayPal.

10. Why is my refund less than the item’s original price?

Refunds reflect the discounted price you actually paid (if applicable).

Size Guide

11. How to choose the right size?

Refer to the Size Chart on each product page (in cm/inches). Most items come in S-3XL.

12. What is Free Size?

A single size (usually Medium) designed to fit most people. Check measurements for details.

Shipping

13. Where do you ship from?

All orders are shipped from our warehouse in China.

14. Which carriers do you use?

We partner with DHL, UPS, USPS, and Postal Mail for reliable delivery.

15. How much is shipping?

Costs depend on weight & destination. Free standard shipping on orders over $99!

16. Are there extra taxes/fees?

No—website prices are all-inclusive (no hidden duties/import fees).

17. Do you ship to PO BOX/APO/FPO addresses?

Yes, but standard shipping only (~2 weeks). For expedited delivery (~10 days), provide a street address.

18. How to track my order?

  • Check your order confirmation email.

  • Log in → “My Account > Order History” (top-right corner).

  • A tracking number will be emailed once shipped.

Customer Support

19. What if I encounter other issues?

Email screenshots/details to support@deltatac.com for prompt assistance!